Supporting De Alliantie Flevoland's strategic shift with process transformation

WHAT: Design and implementation of portfolio management processes to support De Alliantie Flevoland’s future-focused housing strategy

WHY: To enable a new department to lead portfolio renewal and growth, ensuring quality homes and connected neighbourhoods

Strategic clarity through structured transformation

De Alliantie Flevoland, a regional subsidiary of De Alliantie group—one of the Netherlands' largest housing associations with 60,000 residential units—set out to future-proof its operations through a bold new strategy. Central to this was a commitment to enhancing service to tenants, improving housing quality, and adapting the portfolio to meet evolving needs.

To deliver on this vision, a new Portfolio Management department was created with a clear purpose: to manage funding effectively and ensure the development of safe, desirable neighbourhoods. With this new structure in place, De Alliantie Flevoland turned to Remit Consulting for guidance in designing and implementing the underlying processes required to make the transformation real.

A process-led approach to strategic delivery

Remit’s role was to define a full set of clear, actionable process descriptions to guide operations in the new Portfolio Management department. These had to integrate with existing processes across the organisation while introducing new capabilities aligned to the strategy.

Drawing on Remit’s expertise with housing associations and institutional residential investors, the engagement began by agreeing on the scope of work with the department’s leadership. Using the Real Estate Process Model (RPM) as a framework, Remit mapped the complete landscape of processes within the organisation. This provided a rapid, structured basis for identifying the key requirements of the new function.

Collaborative design and practical delivery

Through a series of interviews and workshops with employees, Remit documented existing (IST) processes and mapped how these connected with the wider organisation. These insights were combined with Remit’s best-practice process library and real estate knowledge to define both internal and external process descriptions.

Documentation was created in both Microsoft Word and Protos, De Alliantie Flevoland’s chosen process tool. This ensured accessibility for all stakeholders and alignment with the organisation’s systems.

Each process underwent a review and approval cycle. Where gaps were identified between the current state (IST) and desired future state (SOLL), Remit proposed concrete improvement actions. These were structured across three levels:

• Overall improvements to align strategy and structure

• Process-level enhancements for efficiency and clarity

• Activity-level refinements to improve day-to-day performance

The finalised processes and recommendations were presented to and approved by the Management Team, laying the foundation for consistent, organisation-wide adoption.

Results and impact

The project delivered several key benefits for De Alliantie Flevoland:

• Accelerated delivery through the use of Remit’s RPM and proven templates

• Clear communication via graphical process maps that supported stakeholder engagement

• Access to market-leading practice tailored to the housing sector in an accessible format

This collaboration helped De Alliantie Flevoland equip its new Portfolio Management department with the tools and clarity it needed to lead the organisation’s strategic renewal, all while ensuring alignment with wider corporate processes.

For further information, please contact Antoine Lelieveld

+31 26 7440004