REMark
Successful property management is dependent on a strong combination of People, Process and Technology - traditionally, there has been more focus on the People element, often leading to inconsistency and risks. There is no way to discover which property managers consistently achieve high standards of service except through anecdotal evidence and word of mouth.
REMark is an independent study into the performance of basic property management services undertaken by property management firms. The objective is to provide an ongoing picture on the basis of an annual survey of investors.
The areas we study are:
- Rent Collection
- Service Charge Collection
- Service Charge Variance
- Service Charge Reconciliation
Our definitions are available here.
Survey respondents and their organisations will remain anonymous and participants will receive an individual report showing their portfolio and their property manager's performance benchmarked against aggregated responses.
If you are an investor or fund manager, you outsource your property management, and would like to see your portfolio benchmarked against the market, please go to:
The survey is brief and should take only 5-7 minutes to complete. If you have any queries or comments, please contact us.
Define the business processes that will cut your costs, grow your profits and ensure you meet your regulatory obligations.
Our business processes services include:
- Business Process Improvement
