Key Performance Indicators (KPIs)
The data chosen will be from the previous Quarter (or 3 months as appropriate) and the figure stated will be the average collection performance over this period.
1 - Collection Statistics
"Collectable" is ALL rent or service charge due as at the Quarter Day, less sums not collectable due to:
The collection figure used will be:
The percentage of "Collectable Rent" or "Collectable Service Charge" collected as at close of business on the following days after the date the rent became due:
0, 7, 14, 30, 120
If you do not collect at all these intervals, please fill in those you do. If your due dates are different, please note this in the comment box.
3 - Year End Service Charge Variance
The percentage difference, +ve or -ve, at year end, between budgeted Service Charge and actual.
This is the total actual service charge expressed as a percentage of the total service charge budget for all service charges under your management.
4 - Service Charge Reconciliation Performance
This is the average number of weeks following the service charge year end before the year's account can be closed.
Go to the survey here - http://www.surveymonkey.com/s/REMARKsurvey
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