What gets measured gets managed
We know that the last thing professionals want is to be deluged with inflexible metrics, measuring minute details, rather than concentrating on the things that really matter to your business: that is why our approach is flexible and geared to the busy lives of property professionals.
We look at performance measurement from the top down. What are the 4 or 5 things the Board really needs to know? It may not be what you have been reporting to them for years, but something quite different. The Board may be more interested in health and safety incidents than in numbers of rent reviews. Or, more concerned about cost of workspace, than workspace per head.
When we have established what these key performance measurements are, we can identify the next level of detail, which senior management needs to run the day-to-day business. By continuing this process, we can identify what data the business needs to capture, and link it to the business processes needed to ensure that the data is up to date and accessible.
Our aim is to help you measure what really matters, rather than producing reports for their own sake.
When did you last look at how you are measuring your performance? Is your measurement framework flexible enough to meet the current challenging financial outlook? Does it deliver the information that your stakeholders and investors really need to know?
We believe that regular review of what you are measuring (and how that affects people's behaviour) is essential to running an agile business.